cannot recover 'file' please try opening it using the file menu

hello,

 

we have had issues document corruption in indesign, user morning received following error:

 

cannot recover 'filename.indd'. please try open unsing file menu.
the file 'filename.indd' has been changed since adobe indesign last quit (error code: 11)

 

when user uses file menu open it works fine

i have googled message not found information on it.

 

does know means or how resolve it? give clues why users having problems documents getting corrupted.

 

thanks,

tom

are several people working on these files? there issuein 7.0, listed fixed in 7.0.2 update, lock file files stored on network not recognized , 2 users opeing same file simultaneously.

 

this sounds user has had crash, might related, or not.  try installing update.

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