My Download History is gone

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when log adobe account download photoshop cs3 new computer, there no history.  says "you have no orders" , "you have no downloads."  have original email order number, serial key, etc. download purchase of cs3.  found input order number on adobe website, , showed cs3 purchase record.  when click on download link takes me same problem.  called customer service , said can't me because don't sell cs3 anymore.

 

thank help.

hi,

 

i looked @ account information , appears have 2 user accounts same email address.  1 of them show cs3 order , able download order when login account used original purchase.

i have escalated issue our production support team take @ 2 user accounts , resolve issue.  on team looking issue you.

 

after sort our happened , why have 2 user accounts, should able login adobe account , pull order details , go download.  i've asked them email when resolve account problem.

 

regards,

 

karen



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