RoboHelp v7 Publishing error

hello,

 

i not robohelp user, team tasked support of robohelp v7. although have multiple users not having problem when attempting publish, have 1 user continue's following error:

 

the title bar of error window states: webhelp pro

publishing has been cancelled.

connection failed. please check connection , post again.

native error: access denied.

 

the client has had problem couple days now. prior worked fine, there no other computer robohelp installed within department works in. so, cannot have him log pc try it.

 

is access denied rights issue server not allowing him access it? read of similar errors in forums. talked of bogus temp files created on server need deleted. however, wouldn't have effect on more 1 user?

 

any , suggestions appreciated newbie robohelp 7 support.

 

thanks,

 

jim

does server have robohelp server installed on it? if not webhelp pro wrong output.

 

if have installed, other authors publishing server or working on different projects different publishing locations?

 

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see www.grainge.org robohelp , authoring tips

 

@petergrainge

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